We provide support through e-mail (registered and non-registered users) and the web-based bug tracker (registered users only). Before contacting support, please pay attention to the following guidelines:

• Make sure you have read all documentation available.
• Make sure you have the latest version of the product.
• If you are a registered user and you want to report a bug or request a feature, use the Web-based bug tracker. For questions about product usage, use the e-mail support.
• If you need to send a screenshot, do NOT use bitmap files. Save it to gif, jpg or png format.
• Send email from an email account that:
  1) allows to receive replies sent from our server
  2) allows to receive ZIP file attachements
  3) has a properly specified and working reply address

Email Support

We provide email support for registered and non-registered users, although registered users have higher priority. if you have any questions or problems to use our products please write to the following email address:

support@devgems.com

Web-based bug tracker

The bug tracker is a place for requesting bug fixes and new features. It's the official place for that, and if you're a registered users you have received an user name and password to access it. If you are not a registered user and wants to report a bug or request a feature, please send us an e-mail.

To access the bug tracker, follow this link (registered users only):

http://www.devgems.com/tracker